Malta’s ‘new’ national airline has started explaining some of its airfares – more than 24 hours after launching its booking callcentre
Day 2: ‘KM Malta’ finally starts explaining its airfares
KM Malta Airlines’ piecemeal approach to customer information, suggesting the new company did not properly prepare its sales launch announced back in October, continued on Tuesday.
Until Tuesday, customers choosing to book their tickets directly with ‘KM Malta’ were only informed about fares when they got lucky to talk to a callcentre agent.
The lack of a basic website and information over social media further increased the already horrendous waiting times on 2135 6000, with agents having to explain the new fares and options over the phone.
On Tuesday, the airline finally published its range of economy fares on Facebook and Instagram, coming with four options to choose from.
“One can watch them while they are hurriedly producing customer information which they didn’t prepare beforehand as one could have expected”, a former Air Malta official told Bonġu.
‘KM Malta’ has so far failed to provide information about its business fares, a quick look into the airline’s social media channels on Tuesday late morning revealed.
“Give it another day, and their designers will be finished with that task too”, the insider quipped.
